Due to the nature of charity donations and because Australia regularly remits funds overseas to international programs, we are under no obligation to give refunds. Decisions on refunds will be at the discretion of pledge to restore management.
If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.
Donations and Refunds
Pledge to Restore Ltd accepts all donations in good faith, including monthly gifts to charityinitiatives. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.
We will refund if there was an error made by Pledge to restore, donation was provided by a vulnerable person, donor entered the wrong amount and other exceptional circumstances.
Should an error in the donation amount be detected and a request for refund made after 45 days have expired, Pledge to Restore Ltd regrets that we are unable to issue a refund.
Pledge to restore is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor.
Change of Mind about your Donation
Once you have donated to pledge to restore we cannot give refunds if you change your mind.
Applying for a Refund
If you wish to apply for a refund please submit your request by providing your full name, Order ID (if known), full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 7 business days.
Please send your request to: firstname.lastname@example.org